Shipping policy

Shipping policy

The Triangle ("we" and "us") is the operator of (www.thetrianglebm.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

General

The seller is responsible for delivering all orders in the time frame displayed on the listing. The seller is responsible items to be delivered directly to the buyer, unless a pickup location is stated on the product listing page. We encourage the sellers to try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and the seller may not be able to fulfill all your items at time of purchase. In this instance, the seller is required to contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

Shipping Time

Shipping time will vary according to sellers ability. The estimated time your order should be received is listed on the product page and should be considered before an order is placed.

Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.

This price will be the final price for shipping cost to the customer.

Dispatch Time

Orders are usually dispatched within 2 business days of payment of order

Change of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

Delivery Time Exceeded

If delivery time has exceeded the forecasted time by a considerable amount of days, please contact us at [email protected] so that we can conduct an investigation.

Import Duties & Taxes

Import duties and taxes for international shipments will be paid by the seller.

Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order

has already been dispatched, please refer to our refund policy.

Customer service

For all customer service enquiries, please email us at [email protected]