Shipping, Delivery and Pickup Policy

Last updated: 16 August 2026

The Triangle (“we,” “us,” and “our”) operates www.thetrianglebm.com (the “Website”). By placing an order through the Website, you agree to this Shipping, Delivery and Pickup Policy.

This policy should be read together with our Terms and Conditions and Refund Policy. Nothing in this policy limits any rights or remedies available under applicable Bermuda law.

General

The Triangle fulfils orders placed through the Website by delivery or approved pickup.

We make every reasonable effort to keep our inventory information accurate. If an item becomes unavailable after an order is placed, we will contact you and offer either:

• The option to wait until the item is restocked; or

• A refund for the unavailable item.

Delivery Time

Delivery orders are normally delivered within 1-2 days after the order has been confirmed, unless another timeframe is displayed on the product page or communicated to you.

For this policy, a “Delivery Day” means Monday through Saturday, excluding public holidays unless otherwise confirmed by us.

Delivery times are estimates and may be affected by weather, road conditions, public holidays, unusually high order volumes, or other circumstances beyond our reasonable control. We will make reasonable efforts to notify you of significant delays.

Delivery Schedule

Our regular delivery schedule is:

• Monday through Friday: Deliveries begin from 6:00 p.m.

• Saturday: Deliveries may take place throughout the day.

An exact delivery time cannot be guaranteed unless specifically confirmed by us. We may contact you before delivery to confirm that someone will be available to receive the order.

Pickup Orders

Customers who select or arrange pickup must wait until they receive a notice confirming that their order is Ready for Pickup.

The pickup location and applicable instructions will be disclosed in the ready-for-pickup notice. Please do not travel to collect your order before receiving this notice.

The pickup location is not open to the public and does not allow walk-ins. Before arriving, you must call the telephone number provided in the ready-for-pickup notice to confirm your arrival and collection arrangements.

Orders will only be available for pickup in accordance with the instructions provided in the notice.

Delivery Fees

Delivery fees vary depending on the size of the item or items in the order. The applicable delivery fee will be displayed during checkout.

The delivery fee will be collected at checkout or upon delivery, depending on the payment method selected. The amount displayed at checkout is the final delivery fee for the delivery address and order details provided at that time.

Once delivery has been completed, the delivery fee is non-refundable, except where the delivery service was not provided as agreed. A return or refund of a product does not automatically include a refund of the delivery fee.

Cash on Delivery

When cash on delivery is selected, the exact amount shown on the order confirmation must be paid in cash. Delivery personnel do not carry change.

Please ensure that the full payment is readily available before the delivery personnel arrive.

Products will not be handed over or left at the delivery address until payment has been received in full. If the full payment is not available, the delivery will be considered unsuccessful and the order may be returned. An additional delivery fee may apply if another delivery attempt is requested.

Delivery Address and Contact Information

You are responsible for providing an accurate delivery address, a valid telephone number, and any necessary access or delivery instructions.

Requests to change a delivery address must be made by email or by calling the contact number listed on the website. A change of address may also affect the delivery fee or delivery timeframe.

Receiving Your Delivery

Please ensure that you or an authorized person is available to receive the order.

Delivery will be considered complete when the order is:

• Handed to you or an authorized person at the delivery address; or

• For prepaid orders only, left in a location that you have specifically authorized or agreed to.

We will not leave an order unattended unless it has been paid for in full and you have given us permission to do so.

Unsuccessful Delivery

If we cannot complete delivery because:

• No one is available to receive the order;

• The required cash payment is not available;

• The delivery address is incorrect, incomplete, inaccessible, or unsafe;

• We cannot contact you using the information provided; or

• You refuse or fail to accept delivery,

we will contact you to arrange another delivery attempt. An additional delivery fee may apply and will be disclosed before the new delivery is arranged.

Returns and Refunded Items

Delivery personnel are not responsible for collecting products that are being returned or refunded.

The customer is responsible for arranging for the product to be dropped off at the designated dropoff location, unless another arrangement has been approved by The Triangle in advance.

The dropoff location does not allow walk-in returns. You must contact us and receive return instructions before visiting the location. You must also call the telephone number provided in the return or pickup notice before arriving.

All returns and refunds are subject to our Refund Policy and applicable Bermuda law.

Damaged, Missing, or Incorrect Items

Please inspect your order as soon as reasonably possible after delivery or pickup.

If an item is damaged, missing, or incorrect, contact us promptly at contact@thetrianglebm.com. Please include your order number, a description of the problem, and photographs where applicable.

Claims involving the condition, quality, return, or refund of an item will be handled in accordance with our Refund Policy.

Delivery Delays

If your order has not arrived within the estimated delivery window and we have not contacted you about a delay, please email contact@thetrianglebm.com so that we can investigate.

Cancellations

Orders may be cancelled before they have been dispatched or prepared for pickup.

If an order has already been dispatched or prepared for pickup, please refer to our Refund Policy for information about cancellations, returns, and refunds.

Customer Service

For questions about an order, delivery, or pickup, please email:

contact@thetrianglebm.com